The same platform, shaped to how your business sells
Broadcasts, an AI assistant and a shared inbox look different in a D2C store than in a clinic. These are the flows businesses set up first.
D2C & online retail
Recover carts, confirm COD orders, send shipping updates and bring repeat buyers back with segment-targeted offers.
Local & offline stores
Turn walk-ins into a contact list, then announce new stock and festival offers to the customers who already buy from you.
Clinics & healthcare
Appointment reminders cut no-shows; the assistant answers timings, fees and preparation questions from your own documents.
Education & coaching
Capture enquiries from ads, share batch details and fee structures, and nudge parents about attendance and results.
Real estate
Qualify leads on WhatsApp before an agent picks up, then send property sheets and schedule site visits.
Travel & services
Send itineraries and booking confirmations, answer package questions 24×7, and hand complex trips to a human.
Seven real conversations, straight from the product
Every screen below is the actual WhatsApp experience your customers get — stills load instantly, and each one starts replaying as you scroll to it.
What a WhatsApp-first day actually looks like
The AI assistant handled 34 conversations while you slept — order status, shipping timelines, return policy — each answered from your own uploaded documents, with three low-confidence chats queued for a human.
You pick the 'repeat buyers · Hyderabad' segment, the wallet shows an estimated ₹2,140, and the campaign dispatches at your number's safe throughput instead of all at once.
Six agents work the same number. Conversations are assigned, labelled and noted, and every chat shows how much of the 24-hour service window is left.
Customers who tapped the catalogue but didn't order enter a wait-then-nudge flow. Anyone who replies STOP is opted out automatically and excluded from every future send.
Delivered, read and replied counts for the campaign, plus the wallet ledger: reserved, captured on delivery, and released for the 38 messages that failed.
The kinds of messages businesses send
Write your template in the builder, add a sample for each placeholder, and submit it to Meta for approval. NaWaBiz tracks its status and tells you the moment it moves.
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