The parts other WhatsApp platforms leave out
Everything you expect from a WhatsApp platform — plus the four things that decide whether it actually works for an Indian business.
Coexistence with the WhatsApp Business app
You don't have to give anything up. Keep replying from the app on your phone while broadcasts and automation run through the API on the same number.
Number safety, watched by the platform
Campaigns dispatch through a rate limiter tuned to your number's throughput, respect Meta's messaging-limit tier, and auto-pause the moment your quality rating degrades.
India-first, DPDP-compliant handling
We operate as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023. Contacts, conversations and knowledge bases are isolated per business, secrets are encrypted at rest, and we publish a named Grievance Officer.
One place for everything you do on WhatsApp
Broadcast to thousands
Approved template campaigns to lists and dynamic segments, throttled safely to protect your number's quality rating.
AI chatbot & knowledge base
Retrieval-augmented answers from your own PDFs, with a confidence threshold and keyword handoff to agents.
Shared team inbox
Your whole team replies from one number, with assignment, labels, private notes and the 24-hour window always in view.
No-code automation
Drag-and-drop flows for welcome messages, keyword replies, lead capture and drip journeys — no developer required.
Contacts & segments
Import from CSV with phone normalisation and dedup, tag and segment, and honour opt-in/opt-out automatically.
Prepaid message wallet
Top up once, pay Meta's real per-message rate, and never get billed for a message that failed to deliver.
From sign-up to your first broadcast in minutes
Connect with Meta
Sign in through Facebook's Embedded Signup. You keep ownership of your WhatsApp Business Account and number — and can keep using the WhatsApp Business app alongside us.
Get a template approved
Create your first message template. Meta usually approves in minutes. Import your contacts while you wait.
Top up & send
Add wallet balance, pick your audience, and broadcast. Watch delivery, read and reply reports update live.
Broadcasts that actually get delivered
Blasting a poorly-managed number gets it blocked. NaWaBiz dispatches through a token-bucket rate limiter tuned to your number's throughput, respects Meta's messaging limit tier, and auto-pauses if your quality rating drops.
One number, your whole team
Stop sharing a phone. Agents collaborate in a shared, real-time inbox with assignment, labels and private notes — and a live countdown on every 24-hour service window so no conversation goes cold.
/shortcuts and variablesAutomate replies without writing code
Build conversation flows on a visual canvas: triggers for welcome messages, keywords or a default fallback, then send messages, ask questions, branch on conditions, wait, set attributes, call your API, or assign to an agent. The runtime resumes each contact exactly where they left off.
Compliance is a feature, not a disclaimer
Handled as a Data Fiduciary, with a published Grievance Officer and documented consent trail.
Contacts, conversations and knowledge bases never co-mingle between businesses.
API keys and tokens encrypted at rest; scoped per-tenant credentials for the developer API.
STOP and START keywords processed automatically so you never message someone who left.
Results our customers talk about
“We moved off SMS entirely. Our WhatsApp campaigns get read in minutes and our reorder rate jumped 30% in the first quarter.”
“The AI bot handles 8 out of 10 support questions from our own FAQ docs. My team finally focuses on the ones that need a human.”
“Prepaid wallet means I know exactly what I'm spending. No inflated per-message markup, no annual lock-in. Refreshing.”
Plans that scale with you
A subscription unlocks the platform; a prepaid wallet pays Meta's real per-message rate. No per-agent tax, no lock-in. Prices exclude GST — 18% is added on top, and you see the exact total before you pay.
Compare all plans →Frequently asked questions
Is NaWaBiz an official WhatsApp Business API provider?
Yes. NaWaBiz runs entirely on Meta's official WhatsApp Cloud API. We onboard your number through Meta's Embedded Signup, so you keep full ownership of your WhatsApp Business Account and phone number.
Do I need to migrate off the WhatsApp Business app?
No. NaWaBiz supports Coexistence — your number can stay live on the WhatsApp Business app while you also send broadcasts and automate replies through the API.
How does pricing work?
A monthly or yearly platform subscription unlocks the features. A prepaid wallet pays Meta's per-conversation charges at transparent, pass-through rates — and you are never charged for a message that fails to deliver. See our pricing page for the current plans.
Is my data safe and DPDP-compliant?
Yes. We handle personal data as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023. Each business's contacts, conversations and knowledge base are isolated, secrets are encrypted at rest, and we publish a named Grievance Officer. Read our Data Protection and Privacy policies.
What happens if Meta blocks or flags my number?
NaWaBiz monitors your number's quality and health, auto-pauses campaigns on degradation, and surfaces Meta's guidance. See our WhatsApp & Meta Policy and Resolution Scope for exactly what we can and cannot resolve on your behalf.
Ready to grow on WhatsApp?
Join businesses using NaWaBiz to broadcast, automate and support customers on the channel they check first. Get started in minutes — keep your number, keep your app.
