Delete your account and data

1. How to request deletion

1. Send an email to kranthi@narnetech.com with the subject "NaWaBiz account deletion request".
2. Send it from the email address you use to sign in to NaWaBiz, so we can confirm the account is yours. Include your business (workspace) name and the WhatsApp number connected to it, if any.
3. Tell us what you want deleted:
   • The whole workspace (only the account owner can ask for this), or
   • Only your own login, if you are a team member in someone else's workspace.
4. We confirm we have received your request within 7 days. We may contact you to verify your identity before deleting anything. Once verified, we finish the deletion within 30 days and email you when it is done.

If you can't email, you can also call or WhatsApp us on +91 888 525 8951, or write to our Grievance Officer at the address at the end of this page.

Team members: the owner of your workspace can also remove your login at any time from Settings > Team. That stops your access right away.

2. What we delete

When we delete a workspace, we permanently delete:

• Your account profile: name, email address, phone number and password
• All team member logins in the workspace, their sign-in sessions and the mobile app's device and push-notification tokens
• Contacts, tags, lists and custom attributes
• WhatsApp and Instagram conversations, messages, photos, videos, documents and other media stored with us
• Templates, quick replies, campaigns, automations and AI agents, including the knowledge-base documents you uploaded
• CRM records, forms and form entries, and quotations
• The connection to your WhatsApp Business Account and the access tokens we hold for it

When we delete only a team member's login, we delete that person's name, email address, phone number, password, sessions and device tokens. The workspace's shared data stays with the workspace owner.

3. What we keep, and for how long

Some records have to be kept by law even after an account is deleted:

• Invoices, payment and tax records (business name, GSTIN, billing address, amounts and payment references): kept for up to 8 years, as required by Indian tax and accounting law.
• Security and access logs (for example sign-in times and IP addresses): kept for up to 180 days, then deleted.
• Backups: deleted data can remain in encrypted backups for up to 30 days until those backups are overwritten. We never restore it into the service.

We keep these records only for the reasons above and do not use them for anything else.

Messages already delivered to your customers' WhatsApp or Instagram are stored on their phones and by Meta. We can't delete those copies. Meta handles that data under its own policies.

4. Contact

See our Privacy Policy for more about how we handle personal data and your other rights.