PLATFORM

Everything you need to run WhatsApp at scale

NaWaBiz brings broadcasts, automation, AI and a team inbox into one platform on Meta's official WhatsApp Cloud API. No stitching tools together, no per-agent tax, no lock-in.

Broadcast campaigns
Bulk template messages to segments, scheduled and throttled safely.
AI chatbot + KB
Answers from your own documents, with human handoff.
Team inbox
One number, many agents, real-time collaboration.
No-code flows
Visual builder for auto-replies and journeys.
Contacts & segments
Import, tag, segment, and honour opt-outs.
Prepaid wallet
Pay Meta's real rate. Never for failed messages.
CAMPAIGNS

Broadcasts built to protect your number

Send approved marketing, utility and authentication templates to thousands of contacts at once. NaWaBiz resolves your audience from lists, tags and dynamic segments, reserves the wallet cost before it starts so a campaign can never overspend, and dispatches through a rate limiter tuned to your number's throughput.

✓Schedule sends for the ideal time and time zone
✓Respects Meta's messaging-limit tier and quality rating
✓Auto-pauses if quality drops, so no blocked numbers
✓Live sent / delivered / read / failed reporting
New campaign
Template
new_arrivals_v3 · Approved
Audience
Segment: repeat buyersTag: Hyderabad
8,204 contacts · 118 opted out and excluded
Estimated cost
₹8,942
Wallet balance
₹24,100
Schedule for Fri, 7:00 PM IST
KNOWLEDGE BASE · 4 SOURCES
PDFCatalogue_AW26.pdfindexed · 214 chunks
PDFShipping.pdfindexed · 18 chunks
CSVPrice_list_July.csvindexed · 96 chunks
PDFReturns.pdfindexing…
Do you ship to Pune? What's the return policy?
Yes, we ship to Pune in 2-3 days. Returns are free within 7 days 📦
AI · cited: Shipping.pdf, Returns.pdf
confidence 0.91 · above 0.75 threshold, no handoff
AI CHATBOT & KNOWLEDGE BASE

A chatbot that actually knows your business

Upload your catalogue, FAQs, policies and brochures. NaWaBiz chunks and indexes them into a private, per-business vector knowledge base, and the AI answers real questions with citations, inside WhatsApp's 24-hour window and in your brand's persona. When it isn't confident, or a customer asks for a human, it hands the conversation straight to your team inbox.

✓Retrieval-augmented answers grounded in your content
✓Configurable confidence threshold and handoff keywords
✓Strict per-business data isolation, never co-mingled
TEAM INBOX

Your whole team on one number

A shared, real-time inbox so agents never trip over each other. Assign conversations, add labels and private notes, and see a live countdown on every 24-hour service window so nothing lapses. Quick replies expand from /shortcuts with variables like {{contact.name}}, so common answers go out in a keystroke.

✓Real-time messaging, typing and read indicators
✓Assignment, labels, notes and window awareness
✓Quick replies with variables and attachments
FS
Fatima S.
Need to reschedule my appointment
2h 12m
/reschedule
“Sure {{contact.name}}! Which date works for you? Reply with a date and I'll confirm the slot.”
Priya · quick reply1 variable
12
Open
4m
Avg. reply
6
Agents on
TRIGGERwelcome message
SEND“Welcome to Kanaka Silks 🙏”
ASK“Shopping for saree, lehenga or gifts?”
SETattribute interest = reply
WAIT24 hours, then drip catalogue
FLOW BUILDER

Automate replies without writing code

Build conversation flows on a visual canvas: triggers for welcome messages, keywords or a default fallback, then send messages, ask questions, branch on conditions, wait, set attributes, call your API, or assign to an agent. The runtime advances each contact through the flow as they reply, and resumes exactly where they left off.

Welcome trigger Keyword trigger Default fallback Conditions & branches Delays & waits Set attributes Call your API Assign to agent
CONTACTS & COMPLIANCE

Clean, compliant, segmented contacts

Import contacts from CSV with column mapping and automatic E.164 phone normalisation and de-duplication. Add custom attributes and tags, build dynamic segments from rules, and let NaWaBiz honour opt-in and opt-out keywords automatically so you never message someone who asked you to stop.

✓CSV import/export with dedup by phone
✓Custom attributes, tags, lists and segments
✓Automatic opt-out (STOP) and opt-in handling
CSV IMPORT · MAPPING
phone_no→ phone (E.164)
cust_name→ name
city→ attribute.city
last_order→ attribute.last_order
4,208 rows · 96 duplicates merged · 12 invalid numbers flagged
STOP
You've been unsubscribed. Reply START to opt back in anytime.
Auto · opt-out honoured
WALLET · TEMPLATES · API

The plumbing that keeps it honest

Prepaid message wallet

Top up once and pay Meta's real per-message rate. Campaigns reserve their cost up front, capture the actual charge on delivery, and release the rest. You're never billed for a failed message.

reserve ₹8,942
capture ₹8,901
release ₹41

Message templates

Create, submit and sync approved templates across marketing, utility and authentication categories, with live status from Meta.

diwali_offer_v2Approved
order_shippedApproved
cart_reminderIn review

Developer API

A documented REST API with per-tenant keys to send messages and sync data from your own systems, rate-limited and secure.

POST /v1/messages
Authorization: Bearer nwb_live_…
{ "to": "+919xxxxxxxxx",
  "template": "order_shipped" }
Start free See pricing

Ready to grow on WhatsApp?

Join businesses using NaWaBiz to broadcast, automate and support customers on the channel they check first. Get started in minutes: keep your number, keep your app.

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